first_img See it Mobile Tech Industry AT&T 5G network has some of the fastest speeds we’ve… Sprint Apple iPhone XS Mentioned Above Apple iPhone XS (64GB, space gray) $999 5G may not be everywhere, but everyone’s talking about it. picture alliance It’s not just Uncle Larry who’s confused. Potentially millions of people don’t appear to understand whether their smartphone is capable of running on 5G wireless technology, or whether they’re even surfing with it now or not. Decluttr, a phone refurbishment service, surveyed 2,000 US smartphone owners in late May and found that about a third of respondents believed they had a device capable of 5G wireless connections. Of them, 40% were Apple iPhone owners (Apple hasn’t yet released a 5G iPhone), and 31% owned a Samsung device (Samsung’s Galaxy S10 5G phone only went on sale a couple months ago, for $1,300). Moreover, 62% of those who thought they had a 5G-capable device say they’ve noticed improved mobile service.  Preview • iPhone XS is the new $1,000 iPhone X Tags $999 Aug 31 • iPhone 11, Apple Watch 5 and more: The final rumors See It Boost Mobile Aug 31 • Your phone screen is gross. Here’s how to clean it Now playing: Watch this: Aug 31 • iPhone XR vs. iPhone 8 Plus: Which iPhone should you buy? Share your voice $999 CNET may get a commission from retail offers. reading • About one in three Americans think they have 5G Review • iPhone XS review, updated: A few luxury upgrades over the XR Apple 9:40 A closer look at V50 ThinQ, the first 5G phone from LG • Best Buy 0 5G 4G LTE AT&T Samsung Sprint T-Mobile Verizon Apple See It Aug 31 • Verizon vs AT&T vs T-Mobile vs Sprint: Choose the best 5G carrier See It 12 Photos $999 See All null The data is the latest sign of confusion over the next-generation wireless technology, which has only become available in some large cities like New York, Chicago, London, Sydney and Seoul. CNET’s own tests in 13 cities found the technology is living up to some of its hype, with speeds better than many people’s wired home internet connections. But coverage is spotty and inconsistent for now. “Blazing speeds, a responsive network, and extensive coverage make up 5G’s Holy Grail,” wrote CNET’s Jessica Dolcourt. “And while carriers want to act fast to build out their networks, the customer should move slower. You may not have much of a choice if 5G isn’t live in your area.” And for those who don’t, there appears to be a bit of confusion. Some of that is sown by the carriers themselves. AT&T, for example, has begun marketing “5G E” service, a rebranding and upgrade of its existing 4G LTE service, promising faster speeds. Some tests found AT&T’s 5G E was slower than competing 4G service. And in April, AT&T settled a false advertising suit with its competitor Sprint, which accused AT&T of “numerous deceptive tactics to mislead consumers” about 5G. All that confusion appears to have taken a toll on the consumers that Decluttr surveyed, who may be overestimating the technology in their devices. Among those the firm surveyed, 46% of all customers on AT&T, 40% of those on T-Mobile and 27% of people on Verizon also believed they had a “5G capable” device. “Whilst 5G may be the word on everyone’s lips, many Americans don’t truly understand this upgrade to the mobile network,” Decluttr said in a statement. Representatives for Apple, Samsung and the various US carriers didn’t immediately respond to requests for comment. last_img

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